Shipping & Returns

 

Shipping Policy


FREE SHIPPING ON IN STOCK ITEMS 
Shipping is free on orders over $100.00 for delivery in the Contiguous US. All orders are shipped Signature Required for delivery! Some exclusions apply. 

SHIPPING FOR DROP SHIP ITEMS 
Free shipping is not available for items shipped directly from the 
manufacturer.  Shipping rates for drop shipped items will vary from item to item.  

Please Note: All Firearms are excluded from the FREE SHIPPING offer.

International Orders
Orders to addresses outside the USA will be charged an extra shipping charge.

 

APO / FPO Orders
Military APO/FPO orders will be charged an additional $10 handling fee.

Orders are received and processed daily. Monday through Friday 9am-5pm EST.

In-stock items ship via Ground. Items may ship separately, and take 4 to 10 business days for delivery in the Contiguous US.

Items on back order are ordered from the manufacturer and shipped as soon as we receive them. Delivery time varies from 2 to 6 weeks depending on the manufacturer.

 

Returns Policy

Customer satisfaction is our top priority, so any merchandise purchased from us is fully returnable.
Here are some guidelines to ensure a quick and hassle-free return process.

Instructions For Returns and Exchanges:

Returns and exchanges must be made within 10 days of you receiving the item. The item must be unused and in it's original packaging. We reserve the right to deny a return if the item is found to be unsellable.

Contact us by email: sales@icestore.us, let us know what item you want to return or exchange and for what reason. Please don't forget to include your order number in your correspondence.


We will email you within 24 hours with your Return Authorization (RA) Number.

Repackage the item making sure to clearly write the Return Authorization (RA) Number on the outside of the package.

Send the return to our distribution center:

ICESTORE.US C/O
DGG Tactical Supply
8725 Youngerman Ct., Ste. 305
Jacksonville, FL 32244

Once the item has been received, we will send you the exchange item or refund your account. A 15% restocking fee is applicable on refunds for returns not due to an error on our part.

 

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